Crappy customer service… Cannot started to mortgage manager. Become refinance process. Turned in every papers, missed 5 closings. Nevertheless waiting! Losing money. Complicated support service. Bad bargain! How did it arrived at 4.5 billion from inside the sales? Ask your Claims Attorney Office.
They remain animated us to the loan processors
Awful customer support. I have already been referring to a beneficial refinance since the zero nearer to closure than simply I happened to be inside the June. Support service is actually bull crap. They just transfer us to different people, and i am bounced to instance a baseball. Really troubled and you will frustrated and you will have always been swinging my financial today. Dont suggest This new Rez at all.
My personal loan was with Ditech therefore try sold to help you The brand new Rez
Avoid the use of NEWREZ….greatest mistake You will find made. Come trying refi. Once the Get it is now October nonetheless wishing. You will find sent an identical paperwork in the many times. Cannot come to people by cellular telephone. My loan was accepted 8 weeks before still waiting. The organization are bull crap wade somewhere else.
The Rez ‘s the poor mortgage company!! The Rez entitled and you may offered to refi my personal loan in the a beneficial lower interest rate. The borrowed funds Administrator Ryan told me it could be easy no hassle. The guy including told you it’s not necessary for the next assessment once the financing was just 12 months old therefore just weren’t taking any more funds out! HA… 5 months later on he or she is requesting docs they curently have. The mortgage Processor chip don’t understand the docs I publish on their safer webpages. New surely bad bank I have actually caused! Rescue new outrage and find some other lender!!
NewRez/Shellpoint obtained our home loan out of Ditech. Very first payment in order to NewRez was at , and this we set up via the NewRez web site for automated money with the firstly every month. Most of the ran well up to . They never grabbed brand new fee which had been allowed to be taken from your Hudson installment loan with savings account checking account! I did not notice up to i had a visit for the out of particular uncommon count saying they certainly were NewRez, didn’t speak with him or her as we don’t acknowledge the amount. Examined our account online thru their site and you can lower and behold the brand new October percentage had not started immediately received! Had towards phone with NewRez support service quickly discover out that which was happening and you may is actually advised it actually was particular particular glitch. Mind you, costs having been transferring to own percentage well as the ! There was a lot of profit this new checking account for this! We spoke with two different people into the , on 2nd person taking the fee over the phone having the newest statement out-of the woman there could be no later costs, no fee therefore might be ACH. These days it is as well as on the page it is exhibiting myself it is a keen unapplied percentage! What on earth, this is the October step 1 fee and may was applied as such Instantly on . Therefore we log on to the phone again with them now and you can ask what’s going on? Is actually advised that she’d quickly request it is used on the fresh new Oct fee and you are not late I called all of our lender right after speaking with NewRez towards the and you can the financial institution said zero decide to try on fee is expected by NewRez/Shellpoint, they (the bank) are not closing people commission therefore we enjoys lots of money to cover 4 many years of repayments! I have below 12 months left about initial financial and are usually absolutely given going to the county attorney general’s place of work, the higher business bureau, hiring legal counsel and using this regarding today. All of our on the web membership having NewRez reveals next percentage become auto-reduced is scheduled getting The fall of step one, in case i attempt to glance at the arranged automatic payments, it tells us we can not just like the account was overdue. This is so completely wrong with the of many account! I have Not ever been late inside 30 age with the help of our mortgage percentage and in addition we has actually the best credit score more 850! Will they be now going to bang our very own credit rating? Eliminate Them!